Shipping policy

Shipping Policy

At It’s Always Personal, all of our products are made to order and personalised specifically for each customer.

Processing Times

Orders are typically processed within 3-7 business days before dispatch.

Delivery Times

Once dispatched, delivery is usually:

UK Standard Delivery: 2-5 business days
UK Tracked Delivery: 1-3 business days

Delivery times are estimates and may vary during busy periods.

Personalised Orders

As all personalised products are custom-made, production times may vary depending on the complexity of the order.

Incorrect Address Information

Customers are responsible for providing accurate delivery information. We cannot be held responsible for delays or non-delivery due to incorrect addresses supplied at checkout.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the delivery provider.

For any shipping enquiries, please contact us through our Contact Us page.